Student Wellbeing

YUSU, the GSA and the University’s Student Support Services are here to support you and your well-being throughout your time at the University of York.

If you would like to discuss any academic or welfare concerns, please contact the Advice and Support Centre at YUSU via asc@yusu.org, or by dropping in to the Student Centre at James College to speak to an advisor in person.


STUDENT HUB

The Student Hub is the first point of contact for central student support enquiries and is located on the upper tier in Market Square. Students can make enquiries and appointments to see a range of advisors and practitioners about:

Contact details
Student Hub, Market Square

Opening hours:
Term Time- 09:00- 17:00 (Monday- Friday)
Outside Term Time- 10:00- 16:00 (Monday- Friday)

E: student-support@york.ac.uk
T: 01904 324140

 

OPEN DOOR

The Open Door Team is a team of professionals who provide support to students who are experiencing emotional, psychological or mental health difficulties. The University’s website also contains useful information and guidance on health and wellbeing.

Contact details
Sally Baldwin Building, Block B 

Opening hours:
09:00- 17:00 (Monday- Friday)

E: student-support@york.ac.uk
T: 01904 324140
W: www.york.ac.uk/students/health


HEALTH AND WELLBEING

UNITY HEALTH

If you are experiencing health problems, it is important to seek medical advice as soon as possible. Contact your own GP, or book an appointment with Unity Health, the dedicated University of York GP surgery located on the Heslington West campus.

You can access Unity Health’s services even if you no longer live on campus. In addition to the on campus Health Centre, Unity Health also has surgeries on Wenlock Terrace and Hull Road, close to private student accommodation. You can register at a different GP surgery if you think that this would be more convenient for you. You can use the NHS Choices website to find the nearest GP surgeries.

Contact details
University of York Campus Health Centre 

Opening hours:
08:30- 18:00 (Monday- Friday)

T: 01904 721820
W: www.unityhealth.info

 

NIGHTLINE

Nightline is a confidential listening and information service run by students for students. They provide space for you to talk about anything that is affecting you, as well as offer a wide range of information on other services.

Contact details
New Building Annexe near Charles XI Pub, Heslington Lane
Pod 3 near Ron Cooke Hub, Heslington East Campus

Opening hours:
20:00- 08:00 (Every day during term time)
20:00- 23:30 (Drop- in service at Heslington East)

E: listening@york.nightline.ac.uk
T: 01904 323735
W: www.yorknightline.org.uk/online

 

YOUR COLLEGE

Colleges have a network of support figures, including College Tutors, who can help you with a range of welfare issues and direct you to advice, support and information. Contact details for College Welfare Teams can be found here.

 

SEXUAL HEALTH

The Advice and Support Centre at YUSU provide advice and leaflets as well as sexual health supplies including condoms, lubrication, chlamydia tests, dental dams and other resources, such as personal alarms, for free to students. You can find our ‘Condom Corners’ at YUSU Helpdesk on Heslington West Campus, and Langwith College on Heslington East campus. Nightline also provide free sexual health supplies.

YorSexualHealth runs a free and confidential sexual health and contraception service on campus every Wednesday during term time from 12:30- 15:00. Find out more information here. Unity Health also provide free contraception.

You can find out about sexual health services available to students in York here, and there is more information about sexual health resources available in the local area on the YorSexual Health Hub.


OTHER SUPPORT

Apart from the support services available at the University, there are local community organisations and charities that provide valuable support to students whilst in York. If you are unsure about the best port of call for your situation, please contact any of the support services available to you (YUSU, GSA, your College Welfare Team or the Student Hub) they will either be able to help you or signpost you to the most relevant service.

DOMESTIC ABUSE AND SEXUAL VIOLENCE

If you are a victim of domestic abuse or sexual violence, there is help available to you. The University’s website has some useful information. If there is no immediate threat to you and you wish to talk things over with someone confidentially, you can contact:

During office hours:

  • The Student Hub

  • Your College’s Assistant Head, Administrator or a College Tutor

  • The Advice and Support Centre

  • Graduate Students’ Association

Out of office hours, you can contact the Security Office on 01904 323333 and they will contact the trained member of staff on duty.

In an emergency, please contact:
On campus Security: 01904 324444
Off campus: 999

In addition to the support available on campus, there are also some local organisations in York who provide support to victims of domestic abuse and sexual violence:

 

INDEPENDENT DOMESTIC ABUSE SERVICE (IDAS)

IDAS is a specialist charity that provides comprehensive support services to anyone experiencing or affected by domestic abuse or sexual violence. Their services include refuge accommodation, community based support, peer mentoring, group work and access to a free, confidential 24 hour helpline.

Contact details
39 Blossom Street, York, YO24 1AQ

E: info@idas.org.uk
T: 03000 110 110 (24 hour local helpline)
W: www.idas.org.uk

 

SURVIVE

Survive support men and women who have experienced rape, sexual assault as adults or sexual abuse in childhood. They aim to enable victims to make sense of their experiences and to assist them with making choices that are right for them as individuals.

Contact details
15 Priory Street, York, YO1 6ET

E: survive@survive-northyorks.org.uk
T: 01904 638813
W: http://survive-northyorks.org.uk/

 

BRIDGE HOUSE SEXUAL ASSAULT REFERRAL CENTRE

Bridge House is York’s sexual assault referral centre and offer support, information and advice to those who are victims of sexual assault. They can store evidence and support you in reporting to the police if you wish to do so.

Contact details
T: 01904 669339
W: www.turntobridgehouse.org


PHYSICAL ASSAULT AND HATE CRIME

PHYSICAL ASSAULT

In case of emergency whilst on campus, please ring 01904 324444. If the situation is not an emergency, you can contact:

During office hours:

  • The Student Hub

  • Your College’s Assistant Head, Administrator or a College Tutor

  • The Advice and Support Centre

  • Graduate Students’ Association

Out of office hours, you can contact the Security Office on 01904 323333 and they will contact the trained member of staff on duty.

 

HATE CRIME

According to North Yorkshire Police, hate crime is any criminally chargeable offence which is considered, by the victim, to be motivated by prejudice based on a certain characteristic(s) of a person including disability, race, religion, sexual orientation or gender.

If you have witnessed, or experienced a hate crime or incident, report it. Citizens Advice has further information about what constitutes a hate crime or incident. Hate crime left unchallenged may lead to further crimes against others. It is also important to report hate crimes so that the police can log incidents and take action, if required.

In an emergency, please contact:
On campus security: 01904 324444
Off campus: 999

If you do not wish to report the crime or incident to the police, you can report it to Stop Hate UK, a leading national organisation that works to challenge all forms of hate crime and discrimination based on any aspect of an individual’s identity. They provide independent, confidential and accessible reporting and support of victims, witnesses and third parties. Whether you wish to report it to the police or Stop Hate UK, it does not matter if the ‘characteristic’ is real or perceived.

If it is not an emergency, you can access any of the support services available to you at the University- YUSU, GSA, Student Hub or your college’s Assistant Head or Administrator - as a first port of call.