Advice & Support Centre

The Advice & Support Centre (ASC), part of the Students’ Union (YUSU), provides independent and confidential advice and guidance to students on academic, welfare and personal issues. We also run a range of information sessions, workshops and drop-ins across the University with a focus on wellbeing matters. We work with University services and community organisations to provide a range of accessible resources and signpost students to appropriate support.

 

Who are we?

Richard, Susie, Louise and Anu are your dedicated team of advisors. Our day-to-day work includes work on individual cases where we help students on a range of different issues. We provide information on any options available to the student and help guide them through University processes. We give advice and information about where students can access support for health and personal problems, as well as signposting or making referrals to more specialist services.

If you need advice on any academic, welfare-related or personal issue, please get in touch. We can arrange a face-to-face appointment, or provide information and advice over email or phone- whichever works best for you. Any information you share with us is kept confidential within our service.

 

What can we help with?

We advise on:

Academic issues- including exceptional circumstances, academic appeals, academic misconduct, fitness to practise, fitness to study, transferring or withdrawing course, programme extensions, repeat of study and leave of absence.

Complaints and conduct- relating to either academic or disciplinary issues. If you wish to raise a complaint about another student, an academic decision or a member of staff, or if you are the subject of a complaint of disciplinary investigation, our advisors can help guide you through the process.

Student welfare & wellbeing- if you are worried about your own or someone else’s health or wellbeing, are feeling homesick or experiencing stress or anxiety, or are having any difficulties with your time at University, get in touch and we can help you get the support you need.

Reporting incidents- if you have been the victim of a crime, or been involved in any incident relating to student conduct, we can discuss your situation in a safe, independent and confidential environment and provide you with information on any options available to you.

Personal issues- if there is anything that is affecting your during your time at University, we’re here to help. We can provide advice and support on welfare and personal issues and, where appropriate, signpost you to other services that may be best placed to advise you.

 

How can you contact us?

The Advice and Support Centre (ASC) is located at the Student Centre, James College. You can contact our service in a few different ways:

  • Drop in

  • Arrange an appointment- via email, by ringing us or dropping in

  • Email us

  • Ring us

Our office hours are 10:00-16:00, Monday-Friday, apart from national holidays.

We might not always be able to see you immediately if you drop-in, but we will always endeavour to have an initial conversation regarding your situation and arrange an appointment for a mutually convenient time.

If you contact us in any other way, we always try to reply within 2 working days of initial contact. In order for us to advise you, we will need to you complete our Confidential Advice Record.